Placing an order with Luv Livia is simple. Browse our lingerie, swimwear, sleepwear, or gift collections, choose your size and color, then add the item to your cart. Once ready, proceed to checkout and enter your shipping and payment details securely. After your order is placed, you will receive an order confirmation by email.

Yes, an order confirmation email is sent automatically after checkout is completed. This email includes your order details, shipping address, and purchased items. Please review it carefully to make sure everything is correct. If you do not see it, check your spam or promotions folder.

Orders begin processing quickly so we can ship them as fast as possible. If you need to change a size, color, quantity, or shipping information, contact us immediately. We will do our best to help before fulfillment begins. Once an order is processed, changes may no longer be possible.

Cancellations may only be possible before your order enters fulfillment. Because many orders are routed for processing quickly, cancellation windows can be very limited. If you need to cancel, contact us as soon as possible. Once the order ships, it must follow our standard return policy.

We accept major credit cards, debit cards, Shop Pay, and other secure payment options shown at checkout. Available payment methods may vary depending on your location. All payments are processed through trusted encrypted payment systems. Luv Livia does not store your full card details.

Yes, your payment information is processed through secure checkout technology. Transactions are encrypted to help protect your personal and payment details. We use trusted payment providers to support a safe online shopping experience. Your privacy and security are important to us.

In most cases, only one discount code can be used per order unless otherwise stated. Some promotions may not combine with automatic discounts, subscriptions, bundles, or cashback offers. If a code does not apply, check the terms of the promotion. The best available offer will usually be shown at checkout.

A discount code may not work if it has expired, was entered incorrectly, or does not apply to the products in your cart. Some codes are limited to specific collections, order minimums, or customer groups. Double-check the spelling and promotion terms. If it still does not work, contact us before placing your order.

Payments can be declined because of incorrect billing details, insufficient funds, bank security checks, or card restrictions. Please confirm your billing address, card information, and available balance. You may also try another payment method. If the issue continues, contact your bank or card provider directly.

Applicable taxes are calculated at checkout based on your shipping location and local tax rules. The final amount will be displayed before you complete your purchase. Tax rates can vary by state, province, or region. Any required tax is collected as part of your order total.

Yes, Luv Livia gift cards may be available through our online store. They are a great option when you want someone to choose their own lingerie, swimwear, or gift bundle. Digital gift cards are delivered electronically. They can be redeemed at checkout toward eligible purchases.

We understand that privacy matters when shopping for lingerie and intimate apparel online. Billing information is handled securely through our payment processor. Your bank statement may show our business or payment processor name depending on the payment method used. Product names and intimate product details are not shown on your card statement.

Discreet shipping means your order arrives in plain packaging without revealing what is inside. Product names, lingerie descriptions, photos, and intimate details are not shown on the outside of the package. This helps protect your privacy from checkout to delivery. It is ideal whether you are shopping for yourself or sending a gift.

The outside of the package contains only standard shipping information such as your delivery address, return address, tracking label, and carrier barcode. It does not show the product style, size, or item description. We keep the exterior simple and shipping-focused. Your order contents remain private.

No, the outside of your package will not display lingerie wording or product descriptions. We do not place product images or intimate category names on the exterior. Your package is designed to look like a standard ecommerce shipment. This helps you shop with more confidence and privacy.

Shipping time depends on your location, selected shipping method, and product availability. Estimated delivery windows are shown at checkout where applicable. Most orders ship as quickly as possible after processing. Carrier delays may occasionally affect final delivery timing.

Orders are typically processed shortly after purchase. Processing time may vary during holidays, sales, weekends, or high-volume periods. Once your order ships, you will receive tracking by email. Please allow time for tracking to update after the carrier receives the package.

Once your order ships, you will receive a tracking link by email. You can use this link to follow your package as it moves through the carrier network. Tracking may take some time to update after shipment. If you cannot find your tracking email, contact our support team with your order number.

Free shipping may be available on qualifying orders, depending on current promotions and order value. Any free shipping offer will be displayed on the site or at checkout when available. Some exclusions may apply. We recommend reviewing the checkout page for the most accurate shipping details.

Expedited shipping may be available for eligible orders and locations. If available, expedited options will appear during checkout. Please note that expedited shipping usually applies after order processing is complete. Carrier delays can still occur even with faster shipping methods.

Yes, Luv Livia ships to customers in the United States and Canada. Shipping rates, delivery times, and carrier options may vary by destination. Available options will be shown at checkout. Some products may have different delivery windows depending on fulfillment location.

We may ship to select international destinations depending on product eligibility and carrier availability. International shipping rates and timelines vary by country. Customers are responsible for any customs, duties, taxes, or import fees charged by their country. These fees are not controlled by Luv Livia.

We use trusted shipping partners such as USPS, DHL, FedEx, and regional carriers depending on the destination and fulfillment location. The carrier assigned to your order may vary based on shipping method and package routing. Tracking information will show the carrier handling your shipment. Our goal is to deliver your order safely and efficiently.

Address changes may not be possible once an order begins processing. Many orders are automatically routed for fulfillment soon after checkout. If you entered the wrong address, contact us immediately with your order number. We will try to help before the package ships, but changes are not guaranteed.

Carrier delays can happen because of weather, high shipping volume, customs, or local delivery issues. If your tracking is still updating, the package is usually still moving through the network. If your shipment appears stuck for an unusual amount of time, contact us. We will help review the tracking and next steps.

First, check your mailbox, porch, building lobby, front desk, parcel locker, and with household members or neighbors. Carriers sometimes mark packages as delivered shortly before final drop-off. If you still cannot locate your package, contact us with your order number. We will help review the tracking information and available options.

A package may be returned to sender because of an incorrect address, failed delivery attempts, refusal, or carrier issue. If this happens, contact us so we can review the situation. Reshipping may require an additional shipping fee. Refund or store credit eligibility will depend on the circumstances and our shipping policy.

Eligible items may be returned within the return window stated in our policy. Products must be unused, unworn, unwashed, and in original condition with packaging and tags where applicable. Because we sell intimate apparel, some products are final sale for hygiene reasons. Please review the product page and return policy before purchasing.

Some lingerie and intimate apparel items may be final sale due to hygiene and safety considerations. This can include panties, certain bodysuits, swimwear, and other intimate products. Return eligibility depends on the item type and condition. We recommend checking product descriptions and sizing carefully before ordering.

To start a return, contact our customer support team with your order number and reason for return. Our team will review your request and confirm whether the item is eligible. If approved, you will receive instructions for the return process. Returns sent without approval may not be accepted.

Approved returns are generally issued as store credit or a Luv Livia gift card unless otherwise stated. Store credit allows you to shop for a different size, style, or product. Refund eligibility depends on the specific situation and our policy. Shipping fees and certain charges may be non-refundable.

Customers are usually responsible for return shipping unless the return is due to our error or a verified product issue. We recommend using a trackable shipping method for returns. Return shipping costs are not typically reimbursed. Please contact us first before sending anything back.

Once your return is received, it must be inspected before store credit or another approved resolution is issued. Processing usually takes several business days after the package arrives. During busy periods, it may take longer. You will receive an email update once the return is completed.

Size exchanges may be available for eligible products if the requested size is in stock. If an exchange is not available, store credit may be issued instead. Intimate items may be excluded from exchanges for hygiene reasons. Contact us with your order number so we can review your options.

If you received an incorrect item, contact us as soon as possible with your order number and clear photos of the item received. Our team will review the issue and work toward a fair resolution. Please do not discard the item or packaging until the issue is reviewed. We aim to correct verified fulfillment errors quickly.

If an item arrives damaged, contact us promptly with photos of the product and packaging. This helps us verify the issue and determine the best resolution. Damage claims must be submitted within the timeframe listed in our policy. We are committed to helping customers when an item arrives in unacceptable condition.

Certain sale, clearance, promotional, or discounted items may be final sale. Final sale items are not eligible for return, refund, or exchange unless required by law or otherwise stated. Product pages may indicate when an item is final sale. Please review your order carefully before checkout.

Gift returns may be eligible for store credit depending on the product type and condition. The item must meet our return requirements and must not be final sale. If approved, credit may be issued for future shopping on Luv Livia. Please contact support with the order information if available.

Original shipping fees are generally non-refundable unless otherwise required or approved due to a verified issue. Shipping fees cover carrier and fulfillment costs once an order is shipped. Return shipping is typically the customer’s responsibility. Any refund or credit amount will be based on our return policy.

We recommend reviewing the size guide on each product page before purchasing. Fit can vary by product type, fabric, and design, especially for lingerie, swimwear, and shapewear. If you are between sizes, sizing up is often the safer choice for comfort. Product descriptions may include additional fit guidance where available.

Many products run true to size, but fit can vary depending on the garment style and material. Stretch lace, mesh, adjustable straps, and tie closures can affect how a piece fits. We recommend reading product details before ordering. Customer reviews may also help with sizing decisions.

If you are between sizes, we generally recommend choosing the larger size for comfort. This is especially helpful for fitted lingerie, swimwear, bodysuits, and styles with less stretch. Adjustable straps and closures can help fine-tune the fit. Always check the size chart before ordering.

Yes, select Luv Livia products are available in plus sizes and extended sizing. Availability depends on the product and collection. You can use filters or product size options to find eligible styles. We continue to expand our size-inclusive lingerie and fashion selections where possible.

Padding varies by bra style. Some bras include push-up padding, molded cups, or light lining, while others are unlined, sheer, open cup, or cupless. Product descriptions will indicate key features where available. Review the photos and details before purchasing to choose the right style for you.

Many styles include adjustable straps, hook-and-eye closures, tie backs, elastic bands, or stretch fabric. These features help improve comfort and fit across different body shapes. Product pages will usually mention adjustability when it is a major feature. Adjustable lingerie is a great option if you want a more flexible fit.

For best results, we recommend hand washing lingerie in cold water and laying it flat to dry. Avoid bleach, harsh detergents, and high heat, as these can damage lace, mesh, elastic, and delicate fabrics. Do not tumble dry delicate lingerie unless the care label specifically allows it. Proper care helps your pieces last longer.

Rinse swimwear in cold water after wearing, especially after exposure to chlorine, salt water, sunscreen, or oils. Hand wash gently and lay flat to dry away from direct heat. Avoid wringing the fabric, as this can affect stretch and shape. Proper care helps preserve color, elasticity, and fit.

Some popular items may restock depending on supplier availability and customer demand. Limited-edition, seasonal, or promotional styles may not return once sold out. If restock notifications are available, we recommend signing up. You can also browse similar styles in the same category.

We make every effort to show product colors accurately in photos. However, colors may vary slightly due to screen settings, lighting, and photography conditions. Some fabrics, such as satin, mesh, lace, or metallic materials, can appear different under different light. Minor color variation is normal.

Mystery bundles are curated to create a surprise shopping experience. Specific styles, colors, or exact designs cannot usually be guaranteed. We do our best to provide a fun mix based on the bundle description and selected size. If you prefer full control, we recommend shopping individual products instead.

Product photos may be professionally lit or adjusted for clarity, color balance, and presentation. We aim to represent products as accurately as possible. Fit and appearance may vary depending on body shape, size, and styling. Always review descriptions, size charts, and multiple images when available.

Subscription products renew automatically based on the billing cycle selected at checkout. Your payment method is charged on the renewal date unless you cancel or modify the subscription beforehand. Subscription details can be managed through your customer portal. This makes it easy to receive recurring lingerie or panty boxes without reordering manually.

Yes, you can cancel your subscription through your subscription management portal. Cancellations must be completed before the next renewal charge is processed. If a renewal has already processed, cancellation will apply to future billing cycles. Please manage your subscription before your next scheduled billing date.

You will be billed according to the subscription frequency selected when you signed up. The renewal date is generally based on your original purchase or subscription schedule. You can view billing dates in your subscription portal. Make changes before renewal to avoid unwanted charges.

Some subscriptions may allow you to skip an upcoming shipment through the subscription portal. Skipping must usually be completed before the next renewal date. Availability depends on the subscription product and settings. If you need help, contact us before your renewal processes.

Yes, many subscription products allow size changes before the next renewal. You can usually update your preferences through your subscription portal. Changes made after billing may not apply until the following shipment. We recommend checking your size settings before each renewal.

Pause options may be available depending on your subscription type. Pausing allows you to temporarily stop renewals without fully cancelling. If available, this can usually be managed in your subscription portal. Make sure changes are made before the upcoming renewal date.

You can update your payment method through the subscription management portal. Keeping your billing information current helps prevent failed renewals or delays. If your payment fails, you may receive an email with instructions to update your card. Updates made after a failed payment may be retried depending on the subscription system.

Most subscription boxes are curated to provide variety and surprise. This means the products may change from shipment to shipment. The goal is to help you discover new lingerie or panty styles over time. Exact items may vary based on availability, size, and subscription type.

Subscription discounts depend on the active offer and subscription product. Some promotions apply only to the first shipment, while others may apply to recurring orders. The checkout page will show the applicable pricing before you complete your purchase. Always review the subscription terms before subscribing.

Subscription items follow the same return eligibility rules as standard purchases. Because many subscription products include intimate apparel, some items may be final sale for hygiene reasons. Review the product details and return policy before subscribing. Contact us if you receive an incorrect or damaged subscription item.

Luv Livia is an online lingerie and fashion retailer serving customers across North America. We specialize in curated lingerie, panties, swimwear, sleepwear, shapewear, and giftable intimate apparel. Our mission is to make lingerie shopping feel beautiful, private, and confidence-building. Everything is designed around style, convenience, and customer trust.

Luv Livia currently operates online. This allows us to offer a wide product selection and a convenient private shopping experience. Customers can browse from home and receive orders through discreet shipping. If this changes, we will update our website with store information.

You can contact our customer support team through the email addresses listed on our Contact or Inquiries page. Please include your order number if your message is about an existing purchase. This helps us locate your order faster. We aim to respond as quickly as possible during business days.

We typically respond within 1–2 business days. Response times may be longer during weekends, holidays, or major promotional events. Sending complete information in your first message helps us resolve your inquiry faster. Please avoid sending multiple separate messages about the same issue, as it may delay response time.

Yes, Luv Livia welcomes influencer, creator, and ambassador inquiries. We look for partners whose audience and content align with our brand. Collaboration opportunities may include content creation, gifting, affiliate partnerships, or campaign work. Interested creators can contact our partnerships team.

Affiliate opportunities may be available for approved partners. Affiliates can help promote Luv Livia products and earn commission on qualifying referrals. Applications are reviewed based on brand fit, audience quality, and promotional approach. Contact our partnerships team to learn more.

Wholesale and boutique partnership inquiries may be considered depending on the opportunity. If you are interested in carrying Luv Livia products, contact us with your business details. Include your store name, website, location, and product categories of interest. Our team will review and respond if there is a fit.

Yes, media, press, and editorial inquiries are welcome. Please include details about your publication, deadline, topic, and requested information. We review press opportunities based on relevance and brand alignment. Media inquiries can be sent through the contact details on our Inquiries page.

Yes, we appreciate honest customer reviews. Reviews help other shoppers make confident decisions when choosing lingerie, swimwear, sleepwear, and gift bundles. You may receive a review request after your order is delivered. Feedback also helps us improve our products and customer experience.

We welcome feedback about your order, shopping experience, products, and website. You can contact us through the feedback email listed on our Inquiries page. Please include helpful details so our team can understand your experience. Customer feedback helps us improve Luv Livia over time.

Yes, Luv Livia regularly features promotions, seasonal sales, cashback offers, and limited-time deals. The best way to stay updated is to join our email list and check our website for current offers. Some promotions may apply only to specific collections or order minimums. Always review offer details before checkout.

You can unsubscribe from marketing emails using the unsubscribe link at the bottom of any promotional email. Please allow a short time for your request to process. You may still receive transactional emails related to orders, shipping, or account activity. These are separate from promotional messages.