Returns Policy

We want you to be completely satisfied with your online purchase. If you change your mind for any reason you can simply return your item(s) within 14 days for a store credit or exchange. All discounted items are considered final sale, unless the items are faulty and proof is provided by the customer.

To initiate the return process, please send us an email, with pictures, at: returns@luvlivia.com

Return Policy

If you wish to return an item, the following conditions must be met:

  • the item must be unworn, unwashed and in its original condition.
  • the item must be accompanied by its original tags and in its original undamaged packaging.
  • bodysuits and swimsuits must be returned with the original hygienic protective liner still intact.
  • please do not wear perfume or deodorant when you try on your item, as soiled garments will not be eligible for return.

The following items are final sale and ineligible for return:

  • panties
  • sleep masks
  • sale items
  • Luv Livia gift cards are non-refundable

To initiate the return process, please send us an email, with pictures, at: returns@luvlivia.com

Luv Livia reserves the right to refuse returns that show signs of wear or which do not comply with our return policy. any returns that do not meet the above criteria may be sent back at the receiver’s cost, at our discretion.

Refunds

Once we receive your return, it will be inspected by our quality assurance team. upon approval, your refund will be processed.

  • please allow up to 72 business hours from receipt of your return for processing.
  • refunds for eligible items purchased at regular price will be applied to your original form of payment.
  • refunds for other items will be processed as merchandise credit on a Luv Livia e-gift card.
  • if your original transaction was paid for with an e-gift card and a second form of payment, the e-gift card will be refunded first. any additional amounts will then be applied against the second form of payment.
  • you will be refunded for the cost of the item(s) purchased, less a $7 return fee, plus applicable taxes. the amount will appear on your credit card statement within 3 to 5 business days.
  • original shipping fees are non-refundable.

Any returned items that do not comply with our policy, may be denied at the discretion of Luv Livia.

To initiate the return process, please send us an email, with pictures, at: returns@luvlivia.com