Return & Refund Policy

Effective Date: November 2025

At Luv Livia, we want you to feel confident and in love with every piece you order. If something isn’t quite right, eligible items can be returned within 14 days of delivery for store credit or a Luv Livia gift card only. Most returns are refunded via store credit, issued once your item(s) have been received and inspected.

Returns are typically processed within 5–7 business days after delivery to our facility.

🛍️ Returns

To be eligible for a return:

  • The item must be unworn, unwashed, and in original condition.

  • The item must include all original tags and packaging.

  • Bodysuits and swimsuits must have their hygienic liners intact.

  • Please avoid wearing perfume, deodorant, or lotion when trying on garments — soiled or scented items will not be accepted.

Returns that do not meet these conditions may be refused and returned to the sender at their expense.

A 20% return processing and restocking fee (plus applicable taxes) will be deducted from your refund.
Original shipping charges are non-refundable.

🚫 Final Sale Items

For hygiene and safety reasons, as well as to maintain the integrity of intimate apparel, the following items are final sale and not eligible for return or exchange:

  • Panties and bras
  • Hosiery (stockings, thigh-highs, etc.)
  • Pasties and nipple covers
  • Lingerie accessories (e.g., garter belts, fashion tape)
  • Swimsuits
  • Intimates sets
  • Sale or promotional items
  • Discounted or bundled items
  • Items purchased using a promo code
  • Costumes (purchased in October)
  • Luv Livia gift cards
  • Shipping fees and taxes

Please note: Final sale items cannot be returned unless they are faulty. If you receive a defective product, email us within 7 days of delivery with clear photos for review.

💳 Refunds & Processing

Once your return is received and inspected, store credit will be issued to you in the form of a Luv Livia gift card within 5–7 business days.
Refunds to original payment methods (when applicable) typically appear on your statement within 3–5 business days, depending on your bank.

💌 How to Initiate a Return

To initiate your return:

  1. Log in to your Luv Livia account and request a return:
    👉 https://account.luvlivia.com

  2. Alternatively, you can email returns@luvlivia.com with:

    • Your order number

    • The reason for return

    • Clear photos of the item(s), especially if defective

Our team will review your request and provide you with return authorization and further instructions.

⚠️ Important Notes

  • Luv Livia reserves the right to refuse returns that show signs of wear, damage, or non-compliance with our policy.

  • Unauthorized returns or those sent without approval may be denied.

  • Any denied returns may be shipped back to you at your expense.

  • Please allow up to 72 business hours after receipt for your return to be processed.

❤️ Our Promise

We put love and craftsmanship into every design we create. Our goal is to make you feel confident, comfortable, and cherished in every piece. Your satisfaction matters — and while intimate items have unique return restrictions, our team is always here to ensure your experience with Luv Livia is nothing short of exceptional.