Effective Date: May 01, 2026

These Subscription Terms & Conditions govern all subscription purchases made through Luv Livia. By purchasing a subscription, you confirm that you have read, understood, and agreed to these terms.

1. Subscription Overview

Luv Livia subscriptions provide recurring monthly deliveries based on the subscription plan you select.

By enrolling in a subscription, you authorize Luv Livia to securely store your payment method and charge it automatically in accordance with these terms until your subscription is cancelled.

You may manage your subscription through the link provided in your order confirmation email or by contacting our Customer Support team.

2. First Month Free Promotion & Advance Billing

Certain subscription offers may include a First Month Free promotion.

Under this promotion:

• Your first month's subscription product is provided at no charge.
• At checkout, you are charged only the applicable shipping fee for your first shipment.
• Your subscription then continues on a recurring monthly basis.

Luv Livia uses a one-month advance billing system.

Within 24 hours of successfully placing your subscription order, your payment method will automatically be charged for your second month's subscription. 

Thereafter, each future monthly subscription payment is processed approximately one month before your next scheduled shipment.

This advance billing system helps ensure uninterrupted monthly deliveries.

3. Example of Advance Billing

The following example illustrates how advance billing works for subscriptions that include a First Month Free promotional offer.

This billing cycle continues every month while your subscription remains active.

Each month's subscription is billed approximately one month before that month's shipment is dispatched.

4. When You Are Charged

Your subscription operates on a one-month advance billing cycle.

• At checkout, you pay only the applicable shipping charge for your complimentary first month's subscription, where applicable.
• Within 24 hours of placing your subscription order, your payment method is automatically charged for your second month's subscription.
• Thereafter, future subscription payments are processed approximately one month before your next scheduled shipment.

Example:

• July 1 – Subscribe and pay shipping only.
• July 2 – August subscription is charged.
• August 1 – September subscription is charged.
• September 1 – October subscription is charged.

This advance billing cycle continues until your subscription is cancelled.

5. Cancellation Policy

You may cancel your subscription at any time.

There are no cancellation fees and no minimum subscription commitment unless expressly stated as part of a specific promotional offer.

Because subscriptions are billed one month in advance, cancellation applies only to subscription payments that have not yet been processed.

Any subscription payment that has already been successfully processed before your cancellation request is received remains valid, and the corresponding shipment will still be fulfilled and delivered.

Once all prepaid shipments have been fulfilled, your subscription will automatically terminate and no further subscription charges or shipments will occur.

Cancellation does not entitle you to a refund for any subscription payment that has already been processed. The initial shipping charge and applicable taxes paid at checkout are non-refundable, including where a promotional order is cancelled or deemed ineligible under these Terms.

6. Cancellation Examples

7. Managing Your Subscription

You may update your subscription at any time before your next shipment enters fulfillment.

Subject to processing timelines, you may:

• Cancel your subscription
• Update your payment method
• Change your shipping address
• Change your size
• Update your style preferences
• Pause your subscription, if available

Once an order has entered fulfillment or been shipped, changes cannot be guaranteed.

8. Shipping

Subscription orders are generally shipped once per month.

When your order is dispatched, you will receive a shipment confirmation email and tracking number.

Shipping times are estimates only and may vary depending on carrier performance, weather, customs processing, or other events beyond our control.

9. Failed Payments

If your payment cannot be processed:

• We may attempt to process the payment again.
• Your shipment may be delayed until payment is successfully received.
• Your subscription may be temporarily suspended.
• Continued payment failures may result in cancellation of your subscription.

10. Returns, Refunds & Final Sale Policy

Due to the intimate nature of our products and for hygiene reasons, all subscription shipments are Final Sale.

The initial shipping charge and applicable taxes paid at checkout are non-refundable, including where a promotional order is cancelled or deemed ineligible under these Terms.

Except as expressly provided below, subscription products are not eligible for:

• Returns
• Exchanges
• Refunds

This policy applies whether products are opened or unopened.

11. Manufacturing or Material Defects

If you believe you have received a product with a genuine manufacturing or material defect, please contact us within 14 days of delivery.

To submit a claim, you must provide:

• Clear photographs and/or videos showing the alleged defect.
• A description of the issue.

Luv Livia reserves the right to determine whether the issue constitutes a manufacturing or material defect.

If further inspection is required, the item must be returned to us.

The customer is responsible for:

• Packaging the item securely.
• Paying all return shipping costs.
• Returning the item using a trackable shipping service.
• Providing the tracking number to Luv Livia.

Once the returned item has been received and inspected, we may, at our sole discretion, replace the defective item, issue store credit, or issue a refund if a replacement is unavailable.

Claims relating to sizing, personal preference, normal wear, accidental damage, improper washing, misuse, or issues that cannot be substantiated with photographs or videos will not qualify as manufacturing defects.

12. Promotional Abuse

Our introductory subscription offers, including any First Month Free or discounted promotional pricing, are intended solely for new, genuine customers purchasing in good faith.

To protect the integrity of our subscription program, Luv Livia reserves the right, in its sole discretion, to refuse service, cancel orders, suspend or terminate subscriptions, deny promotional pricing, or recover the full retail value of promotional products where we reasonably believe a customer has attempted to abuse, manipulate, or circumvent these offers.

Examples of promotional abuse include, but are not limited to:

• Creating multiple customer accounts to obtain more than one introductory offer.
• Placing multiple subscription orders using different email addresses, names, payment methods, shipping addresses, or billing addresses for the purpose of obtaining repeated promotional offers.
• Cancelling, disputing, or attempting to avoid payment after receiving promotional products.
• Providing false, misleading, or incomplete account or payment information.
• Using prepaid cards, virtual cards, temporary payment methods, or other techniques intended to avoid future subscription billing.
• Initiating chargebacks or payment disputes in bad faith after products have been shipped or delivered.
• Attempting to exploit technical errors, pricing mistakes, coupon codes, or website vulnerabilities.
• Any other activity that Luv Livia reasonably determines is intended to circumvent these Subscription Terms & Conditions.

If promotional abuse is identified, Luv Livia may, without prior notice:

• Cancel any pending or future subscription shipments.
• Remove eligibility for promotional or introductory pricing.
• Charge the regular retail value of any promotional products already shipped, where permitted by applicable law.
• Refuse future orders or permanently restrict access to our subscription program.
• Take any additional action necessary to protect Luv Livia from fraud, abuse, or financial loss.

Our determination of promotional abuse will be based on the totality of the circumstances, including account information, payment methods, shipping and billing addresses, device information, order history, and any other information reasonably available to us.

13. Changes to These Terms

Luv Livia reserves the right to amend these Subscription Terms & Conditions at any time.

Updated terms become effective immediately upon publication on our website and will apply to future subscription renewals unless otherwise required by applicable law.

14. Contact Us

Questions regarding your subscription may be directed to our Customer Support team using the contact information available on www.luvlivia.com.

15. Acceptance of These Terms

By purchasing a Luv Livia subscription, you expressly acknowledge and agree that:

• You understand how the advance billing process works.
• You authorize recurring charges to your payment method in accordance with these terms.
• You understand that your second month's subscription payment is processed within 24 hours of placing your initial subscription order and that all future subscription payments are billed approximately one month before shipment.
• Cancellation stops only future subscription payments that have not yet been processed.
• Any subscription payment already processed before cancellation will still be fulfilled and shipped.
• All subscription products are Final Sale, except for verified manufacturing or material defects handled in accordance with these terms.
• You have read, understood, and agree to be bound by these Subscription Terms & Conditions.